Customer Convenience is the key to drive the booming eCommerce ecology
Delhi based eCommerce portal DVCOMM.IN which had entered into selling – IT, Telecom and Lifestyle Electronics products rendering a 365 days free door service with OEM warranties as against |10 days money back policy as practiced by most eMarketing companies, has further raised the bar higher.
It has deployed an array of Call Center executives to tech guide customers.
Mrs. Bhuvneshwari Rathore, a housewife from Jaipur, Rajasthan said – ” the presence of this 24 hour technically supported call centre has helped me clear product queries and zero in on the product easily “. She felt that this single factor would help DVCOMM.IN rapidly expand its customer base.
Meenu Salhotra, an expecting mother, from the capital revealed she could easily buy a home phone avoiding going out during the summer heat, in her present physical state said – “ Thru a smooth conversation with the call center executive I was able to select the brand, model and finalized the cost, the order got delivered soon “
These conveniences have encouraged homemakers, working women and corporate buyers as it exactly fits into their comforts while purchasing any item of their choice.
Talking to newsmen DVCOMM’s Marketing Chief – Mr Prithvi Rajawat said “ In today’s growing competitive scenario, customer convenience & services shall drive the ecommerce ecology, We are the only eCommerce portal that advices, guides in selecting products, we install upon request as good gesture that helps us to earn customer favoritism “. This scheme would help them in making early break through on customer’s confidence level as the customers would find it easier to place order with them”. he added.
Sonia Mahajan, a TCS executive shared being confused about buying products online, as genuinety, warranty, service and possible need of troubleshooting was her concerns – with DVCOMM.IN she purchased many Electronic products with installation support from the team.
DVComm.In’s product line includes – Internet Phone, WiFi Routers, Blue Tooth, wide range of electronic goods and a variety of electronic Musical instruments. Their sales are picking up rapidly overshadowing their own estimates.
A wide range of high ended new products are lining up to be added this summer, through the coming festivals this calendar year that would abruptly enhance the sales and profits of the company.